LT Services (Lietuviškos Paslaugos) – Refund Policy

Last Updated: 2025

This Refund Policy explains when customers of LT Services (Lietuviškos Paslaugos) ("we", "us", "our") are eligible for refunds for hosting, VPS, dedicated servers, CDN, VPN, and any related Services. By using our Services, you agree to this Policy.

1. General Refund Conditions

Refunds are available only under the conditions described below. Certain products or services may not be eligible for refunds due to provisioning costs, licensing fees, or irreversible resource allocation.

You may request a refund by contacting our support team at [email protected]

2. 14‑Day Money‑Back Guarantee (Eligible Services)

The following Services are covered by a 14‑day money-back guarantee, provided they have not violated our Terms of Service or Acceptable Use Policy:

• Shared Hosting

• Standard VPS plans (unmanaged)

• CDN services

• VPN services

2.1 Conditions for Approval

A refund may be issued if:

• The request is made within 14 days of purchase

• No Terms of Service violations occurred

• No abusive or excessive usage took place

• The request is reasonable (e.g., technical issues we could not resolve)

Refunds are issued for the service fee only, excluding:

• Payment processing fees

• Domain or licensing fees

• Add-ons or third-party services

3. Non-Refundable Services

The following Services are non-refundable due to provisioning or resource allocation:

3.1 Dedicated Servers

Because dedicated servers require physical hardware allocation and setup, payments are non-refundable.

3.2 Custom or Enterprise Solutions

Any personalized infrastructure, custom integrations, or tailored services are non-refundable.

3.3 Managed Services

Fees for management, technical labor, or admin hours are non-refundable once delivered.

3.4 Domains and Licenses

Domain registrations, renewals, SSL certificates, and software licenses cannot be refunded.

3.5 Abuse, Policy Violations, or Suspensions

If an account is suspended or terminated for violating our policies, no refund will be issued.

4. Billing Cycles and Partial Refunds

4.1 Prepaid Services

All Services are prepaid. Refunds for unused time in a billing cycle are not provided unless otherwise stated.

4.2 Automatic Renewals

Renewals may be refunded if:

• The request is made within 72 hours after the renewal charge

• The service has not been actively used after renewal

4.3 Upgrades / Downgrades

• Upgrades are billed immediately and are non-refundable

• Downgrades take effect in the next billing cycle and do not produce refunds

5. Chargebacks

If you initiate a chargeback:

• Your account may be suspended

• Access to services may be revoked

• You may be responsible for additional administrative fees

We encourage contacting us first to resolve issues.

6. Refund Processing Time

Approved refunds are processed within:

• 5–10 business days for most payment methods

Processing times may vary depending on payment provider.

7. Contact for Refunds

To request a refund, contact:
Email: [email protected]

Provide:

• Account email

• Invoice number

• Reason for refund request

By using LT Services, you acknowledge that you have read and agree to this Refund Policy.